Privacy Policy

Last Updated: August 14, 2026

Cleveland DMD (“Cleveland DMD,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting clevelanddmd.com.

This Privacy Policy explains how information may be collected, used, shared, and protected when you use our website. This policy applies to information collected through this website and does not replace our separate Notice of Privacy Practices, which describes how protected health information is used and disclosed in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

1. Information We May Collect

When you visit or interact with our website, we may collect information in several ways.

Information You Provide to Us

You may voluntarily provide personal information when you contact our office, request information, communicate with us by email, or otherwise interact with our website.

This information may include:

Name
Email address
Telephone number
Information included in messages or inquiries you send to us
Appointment-related information
Other information you choose to provide

Please avoid submitting highly sensitive medical or dental information through general website communications unless you have been directed to use a secure method provided by our office.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of your visit
General website interaction and usage information

This information may be collected by our website platform and service providers to help operate, secure, and improve the website.

2. How We Use Information

We may use information collected through our website to:

Respond to questions and inquiries
Communicate with current and prospective patients
Provide requested information about our dental services
Assist with scheduling or other administrative requests
Operate, maintain, and improve our website
Understand how visitors use our website
Maintain the security and functionality of our website
Comply with applicable legal and regulatory requirements

We do not use information submitted through our website for purposes that are materially different from those described in this Privacy Policy without appropriate notice or consent.

3. Protected Health Information and HIPAA

Cleveland DMD is a dental practice, and certain information we receive about our patients may constitute protected health information (“PHI”) under HIPAA.

When information is considered PHI and is subject to HIPAA, our use and disclosure of that information is governed by HIPAA and our Notice of Privacy Practices, rather than solely by this website Privacy Policy.

Our Notice of Privacy Practices describes, among other things:

How we may use and disclose your health information
Your rights regarding your health information
Our responsibilities for protecting your health information
How you may contact us with questions or complaints regarding your privacy rights

A copy of our Notice of Privacy Practices is available separately from this Privacy Policy.

4. Email and Electronic Communications

Our website provides an email address and other methods for contacting our office.

Please be aware that standard email and other internet communications may not always be secure. You should not use general email or website communications to send highly sensitive health, financial, or other confidential information unless our office has instructed you to do so through an appropriate secure method.

If you send information to us electronically, you acknowledge that no method of electronic transmission can be guaranteed to be completely secure.

For urgent medical or dental concerns, please contact our office directly rather than relying on website or email communications.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies that help the website function properly and provide information about how visitors interact with the site.

Cookies are small files that may be stored on your device when you visit a website.

These technologies may be used to:

Maintain website functionality
Improve performance
Understand website traffic and usage
Help protect the website from fraud, abuse, or security threats

Depending on your browser and device settings, you may be able to disable or delete certain cookies. Disabling cookies may affect the functionality of portions of the website.

6. Analytics and Third-Party Technologies

We may use third-party website, hosting, analytics, security, or technology providers to support the operation of our website.

These providers may collect certain technical information about website visits in accordance with their own privacy practices and our agreements with them.

Because Cleveland DMD is a healthcare provider, we take special care when evaluating technologies that may have access to information that could be considered protected health information.

7. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

For example, Cleveland DMD currently provides links related to online payments and financing, including services offered by third-party providers such as CareCredit.

When you leave our website and visit a third-party website, that company's privacy policy and terms apply. Cleveland DMD does not control and is not responsible for the privacy, security, content, or practices of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal or financial information.

8. Sharing of Personal Information

We may share personal information with third parties when reasonably necessary to operate our practice or website, including:

Website hosting and technology providers
IT and security providers
Professional advisers
Vendors that provide services on our behalf
Government agencies, regulators, courts, or law enforcement when disclosure is required or permitted by law

Where applicable, vendors that receive protected health information on our behalf are required to comply with HIPAA and appropriate contractual requirements.

We do not sell patients' protected health information.

We do not sell personal information collected directly through this website for monetary compensation.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information in our possession.

However, no website, internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through the internet.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, operate our business, comply with legal and regulatory requirements, resolve disputes, and enforce applicable agreements.

Patient records and protected health information may be retained according to separate healthcare record-retention requirements and our internal policies.

11. Children's Privacy

Our website is intended for a general audience and is not designed or directed toward children under the age of 13.

Although Cleveland DMD provides dental care to patients of all ages, we do not knowingly seek to collect personal information directly from children under 13 through this website without appropriate involvement from a parent or legal guardian.

Parents or guardians who believe a child has submitted personal information to us through the website may contact our office.

12. Your Privacy Choices

Depending on applicable law and the type of information involved, you may have certain rights concerning your personal information.

You may contact us to:

Ask questions about information you have provided through the website
Request that inaccurate contact information be corrected
Request deletion of certain information where legally permitted
Ask questions about our privacy practices

Rights involving medical records and protected health information are governed by HIPAA and are described in our Notice of Privacy Practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, technology, or applicable requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.